Dilly Skills · For your role
Customer Support
Empathy scales when AI handles the tickets.
AI handles the repetitive ticket volume. The humans who manage escalations, fix root causes, and design better CX will move up.
What AI is taking
Tier-1 ticket triage, scripted responses
Your moat
Escalation handling, CX design, cross-team orchestration
Stay ahead
Skills to learn, starting now
The shortlist we'd recommend to someone in your role. Short enough to finish, broad enough to matter.
- 1AI-assisted support tooling
- 2Root-cause analysis
- 3Writing for empathy at scale
- 4Product fluency
- 5Data analysis basics
Library
Videos picked for customer supports
A mix drawn from the cohorts that feed this role. Start anywhere.
We're still pulling the first batch of videos for this cohort.
Nightly ingestion runs at 3am ET. Come back tomorrow.